Why health insurance claims get rejected in India and how to fix the trust deficit?

[IndiaInsurance]

Once there is a claim, especially a large one, some insurers slam the brakes and initiate in-depth investigations that should have been done at the onboarding stage. All too often, customers end up being labelled “fraud” and claims are rejected or policies cancelled. Such a defensive and sceptic stance comes as a shock to customers.

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