BPO clients for integrated services

Even as the country clocked $11 billion in BPO revenues, new service lines are emerging within the BFSI (banking, financial services and insurance) segment and this calls for new technology and process requirements. The BFSI sector alone accounts for almost 40% of the revenues of this sector. Says Ramit Sethi, senior vice-president, Wipro BPO, Banks will demand a more integrated BPO-IT offering as a way to generate cost optimisation. At Wipro, we are now also looking into more shared services, . Commenting on the changing landscape of BPO services, Srinath Bolloju, managing director and COO India, Deutsche Bank, said, Trends like ...

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