PSUs outperform pvt peers in auto insurance services

Public sector insurance companies outperform their peers in the private sector in customer satisfaction when it comes to providing auto insurance in the country. National Insurance ranks highest with a score of 831 on a 1,000-point scale, performing particularly well in all six factors such as interaction, claims; product/policy offerings, renewal/purchase process, billing and payment process and premium/price for coverage offered. Two other public sector insurers, United India and New India Assurance, achieved scores of 823 and 806 respectively, according to the JD Power Asia-Pacific 2010 India Auto Insurance Customer Satisfaction Index study. The study, now in its second year, ...

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