State-run auto insurance providers are fast losing ground to private players and their market share could be under pressure unless PSUs change their work strategy, says a JD Power study. According to the study, ICICI Lombard is ranked first in customer satisfaction index of auto insurance business in the country, followed by Oriental Insurance and National Insurance at number two and number three, respectively. Speed of response is very important. PSUs have not been able to understand the market response. Unless the nationalised insurance companies change their mindset, their market share will be under pressure, says Mohit Arora, senior director, ...

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