The institution of Insurance Ombudsman was created by the Government of India to handle complaints of aggrieved insured persons pertaing to Insurance in india.

The main function of the office of the Indian Insurance Ombudsman is to quickly dispose the grievances of insured customers and lessen the problems involved in redressing complaints. This institution of Insurance Ombudsmen is vital and relevant to protect the interests of policyholders and also shape their belief in the system. The existence of an Insurance Ombudsman has helped generate and sustain faith and confidence amongst both consumers and insurers alike.

Insurance Ombudsmen are chosen from various fields such as the Civil Services, Insurance Industry and Judicial Services. They are appointed for a term of three years or till they turn sixty-five years of age. Currently there are twelve Insurance Ombudsmen appointed in different parts of the country. They all have defined jurisdictions.

Details of the Insurance Ombudsmen can be obtained from the Insurance Regulatory and Development Authority (IRDA) website or from any Indian insurerís office.

Claimants who could not get their complaints redressed by insurers may get in touch with the Insurance Ombudsman relevant to their states within India.

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